In accordance with the terms of your tenancy agreement, you have two main obligations to consider when ending your tenancy:
1. The property and contents should be handed back in the same condition as they were at the beginning of the tenancy, but allowing for normal wear and tear.
2. The rent must be up to date, and all bills settled.
We will contact you to make an appointment time for your checkout. This will need to be fixed for a time when you are literally ready to close the door and hand back the keys. During the checkout we will check the condition of the entire property and contents against the inventory, and record gas and electricity meter readings if relevant.
The following notes are intended to help you prepare for the checkout, so that the event runs smoothly, and to minimise the risk of misunderstandings, deductions from your deposit, last minute problems or surprises:
It is a good idea to start your preparations early by running through your inventory to remind yourself about the contents and condition at the start of the tenancy, and to check for damaged or missing items.
Normal Wear and Tear
Please note that normal wear and tear does not include damage, nor excessive wear and tear.
Preparing the Property and Contents
You should contact the appropriate offices for telephone, water rates, and council tax and arrange for final bills. For gas and electricity, it is generally easier to inform them of the final meter reading after the checkout. We will record these reading during the checkout and send letters on your behalf. We will also supply them with your forwarding address.
You should make arrangements with the Royal Mail (please supply us with proof that this has been completed before your security deposit is released).
It is possible that we may contact you to arrange to show the property to prospective tenants. It is a condition of your tenancy agreement that you allow us to do so. However we will give reasonable notice, and endeavour to do so at your convenience.
Return of Deposit
Please note that your deposit will not be returned at the checkout. It will be refunded by BACS and submitted within 14 days of the end of the tenancy. Where it is necessary for us to obtain estimates for replacements or remedial works, there may be a further delay, but we will endeavour to keep this to a minimum. Please make sure you provide us with the correct information at the check out to enable us to make this refund (see below).
Pre Checkout Visit
If you would like us to carry out a pre-checkout visit to the property, about 2 weeks before you are due to leave, we can arrange to do so. The purpose of this visit is to point out to you any particular areas which require your attention. Once the final checkout has taken place, you will not have access to the property, and therefore any remedial work will have to be carried out by contractors at your expense. This preliminary visit usually takes only a few minutes.
Prior to check-out we require the following information...
If you have any queries about retting a property, please do not hesitate to call us on 01702 511683.